|
Customer Service
Frequently Asked Questions on Order
In this section you will find information to orient you in the main
aspects on your order. The treated subjects are:
How to Make an Order
You can to make your order through this website in the section
«Catalog».
If you wishes assistance about how making your order, you go to the
section
«How to Make an Order». Please
click here for more information.
If you wishes to make your order in traditional form, you can
contact us to the following telephone number where we will take care
of you personally to take your order:
Phone and Fax:
(01644)413-86-39
Schedule of Customer Service:
Monday to Saturday of 6:30 A.M. to 7:00 P.M.
Sunday: of 9:00 A.M. to 2:00 P.M.
Minimum Order
Amount through Internet
In ordern to make an order through Internet it is necessary that
the minimum order amount is of US$20.00. In other words, the product
combination that wishes to include in your order must add how
minimum a final amount of US$20.00
or more.
Shipping
All orders received from Monday through Friday before
2:00 P.M. will be shipped out the same day. All orders recived after 2:00 P.M.
will be shipped out the next day.
All orders received on Saturday or Sunday will be shipped out on Monday.
Products Packing
All the orders are packed in safe form to protect them of delicate
normal handling, and it does not have an additional cost for you.
However, if you wish it you can add to your order our Mozas's
Cardboard Boxes special for Mozas Coyotas, with capacity
for 20, 30 and 50 Coyotas of normal size (13 cms.), to see the
prices of these boxes it consults our catalog.
Payment Shipping
All the orders are sent by «Paquetería y Mensajería en
Movimiento» or «Autobuses TUFESA» if the delivery is in
cities near to Cd. Obregon, Sonora.
The cost of the shipping depends on the weight of the ordered items and
of your place of residence.
Payment Method
When you make an order through our shopping cart, automatic and
immediately an email with the confirmation of the order is sent to
you, with the information of how and where making its
deposit banking, to cover the total of the order.
Remember that we did not process any order until you send a copy to
us of the deposit banking confirms us your payment, by fax or
deposit form in this website
Your Order must be paid in the following bank account:
Bank: HSBC
Account Number: 403-4697565
Branch: Cd. Obregón, Sonora,
Mexico
To Name of: José Francisco Mozas Isiordia
To send us copy of you payment by fax:
Phone and Fax:
(01644)413-86-39
Schedule of Customer Service:
Monday to Saturday of 6:30 A.M. to 7:00 P.M.
Sunday: of 9:00 A.M. to 2:00 P.M.
Let us know that
you have made the payment using the following deposit form:
http://www.coyotasmozas.com/english/deposit.php
Sales Tax
All Coyotas Mozas's products are tax-free. You pay the price
as shown in the catalog and shopping
cart.
Privacy Policy
«Coyotas Mozas» respects the privacy of our customers. All
information you enter on our website will be treated with strict
confidentiality. All personal information you
enter in our database is kept for the purpose of allowing you to
check your order status, and for our own internal mailing list so
that you may receive notifications about your account or special
promotions that
«Coyotas Mozas» is offering.
Questions or Commentaries
If the information presented in this section does not solve your
doubts to you, or you have a question on your order, you can contact
us by anyone of the options that are indicated in the section of
Contact. Please click
here for contact us.
|
